At Zeal Hemp, we strive to provide our readers with accurate, informative, and well-researched content on all aspects of CBD and hemp-related products. We take our editorial responsibility seriously and are committed to maintaining the highest standards of journalism and ethical practices.
However, we also recognize that mistakes can happen, and there may be times when readers wish to raise concerns about our editorial content. This policy outlines our process for handling editorial complaints and the steps we take to address them.
What to do if you have a complaint
If you have a complaint about any of our editorial content, please email us at complaints@zealhemp.com. Your complaint will be acknowledged within 24 hours of receipt, and we will aim to respond in full within seven working days.
Please include the following information in your email:
Your name and contact details
The date of the article in question
The title of the article
The URL of the article
The nature of your complaint
How we will handle your complaint
Upon receipt of your complaint, our editorial team will review the article in question and investigate your concerns. We may need to contact you to ask for further information or to clarify any issues raised.
We will respond to your complaint in writing and provide you with a full explanation of our findings. If we find that an error has been made, we will correct it as soon as possible and publish a clarification or correction statement.
If you are not satisfied with our response, you may escalate your complaint to the Independent Press Standards Organisation (IPSO). IPSO is an independent body that regulates the UK’s newspaper and magazine industry.
Please note that we will only consider complaints about our editorial content. Any complaints about advertising should be directed to our advertising team.
We are committed to providing our readers with accurate and trustworthy content, and we take all complaints seriously. Thank you for your interest in our publication.